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Hi,
I really like my X570 Aorus Master motherboard. Very much. Until it broke. One morning I turned on my system and *nothing*. Not even that little fan spin.
I got it at Micro Center last November, so I took the system back there for diagnosis, and they declared it dead. (Note to self. Next time, get the store warrantee. Avoid the hassle!)
So I have RMA'd it and sent it in. Gigabyte received it on Tuesday, but there's nothing on ggcs.gigabyte.com/CheckRMAStatus.aspx. No indication of arrival.
So my questions is... am I likely to see an RMA soon? Should I just buy a new one and sell the RMA when it comes back?
In any case, I do like the board... when I have one.
Any thoughts?
Tnanks, Bob
BTW... I understand this is a bad bad time.
My Signature... X570 Aorus Master in NZXT H700i AMD 3900x G.Skill Trident Z RGB 32GB (2 x 16GB) DDR4-3200 Corsair RM850 PSU ASUS ROG GeForce GTX 1080 STRIX 2xSamsumg 970 EVO 1TB NZXT Kraken x62 Cooler
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Here's a chronicle of the journey so far:
7/17 - Send board 7/21 - Gigabyte received board (per tracking number). RMA not found on their web site. 7/22 to 7/24 - tried to call GB, but tech support was closed. RMA not found on their web site. 7/27 - Got through to tech support by phone. Acknowledged receipt of board. No estimate of time. Also got an email showing board receipt. RMA not found on their web site.
YMMV. Bob
My Signature... X570 Aorus Master in NZXT H700i AMD 3900x G.Skill Trident Z RGB 32GB (2 x 16GB) DDR4-3200 Corsair RM850 PSU ASUS ROG GeForce GTX 1080 STRIX 2xSamsumg 970 EVO 1TB NZXT Kraken x62 Cooler
Right now I'm Offline I have made 23 posts
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HI All,
FWIW, this is an update on the RMA process.
On Friday I called customer support. It takes a while to get through to them, but they do answer.
The fellow told me that GB had to close shop for three days to do a thorough (COVID related?) cleaning. Now they are backed up by about 2 weeks on RMA work. Stuff delivered to them was received but no one has looked at it as of Friday 7/31. He told me to call back Thursday or Friday of this week (8/6-8/7).
I really like my X570 Aorus Master motherboard. Very much. Until it broke. One morning I turned on my system and *nothing*. Not even that little fan spin.
I got it at Micro Center last November, so I took the system back there for diagnosis, and they declared it dead. (Note to self. Next time, get the store warrantee. Avoid the hassle!)
So I have RMA'd it and sent it in. Gigabyte received it on Tuesday, but there's nothing on ggcs.gigabyte.com/CheckRMAStatus.aspx. No indication of arrival.
So my questions is... am I likely to see an RMA soon? Should I just buy a new one and sell the RMA when it comes back?
In any case, I do like the board... when I have one.
Any thoughts?
Tnanks, Bob
BTW... I understand this is a bad bad time.
I only wish I'd seen your post before you did the RMA! Hey guy...most likely you didn't have to return the mboard. Mine's "died" twice in the last several months. Resurrection is actually very easy if you know what to do. Put your computer on your work bench, pop out the CMOS battery, let the system discharge for 15 minutes, put the battery back in (I put in a new battery each time--but I doubt if that is strictly necessary), reconnect your peripherals, plug the PSU into your power strip and turn it on--bingo, you should see the red standby light on once again (it's off when the mboard soft bricks, as the mboard appears to be totally, completely, irreversibly dead)--and then you hit the PWR button and normal booting commences! Hallelujah! I bought this x570 Master rev 1.0 mboard more than a year ago last July--and this has happened twice, months apart, for inexplicable reasons. And in both cases, discharging the mboard by way of removing the CMOS battery for a quarter of an hour fixed the mboard completely and resolved the problem!
If you say, "What could the CMOS battery have to do with a bricked motherboard?" then you are echoing my exact response when I first read about someone with a dead x570 Master getting it to boot again. I didn't believe it, but, hey, there I was with a suddenly, inexplicably dead mboard, so all I had to lose was a bit of time. I was amazed when it worked as advertised, perfectly, the first time! And the second time, which was only a few days ago. I put in a specific ticket with GB, explaining the problem and the FIX, so we'll see what they have to say about it when they get to it. Here's the thread--I participated in it with my experiences, as well.
All the cold-boot problems I relate in this thread:
...ended with the installation of bios F20a, and all subsequent bios versions to date, through the latest, F21. System is running like a top. The only problem left to be resolved in my case is this intermittent "soft-brick" problem that occurs every few months--or at least it has so far--just twice since July 09, 2019 when I originally installed the mboard, through today 8/4/2020.
This GB Forum thread, or one like it, should be stickied somewhere, as I am certainly not the only one to suffer this problem, or to apply this fix!
This knowledge saved me from doing an RMA, which of course is always worthwhile. Secondly--I love this darn mboard...love everything about it. For the same money and the same feature set there is no alternative at this time available, AFAIC. This looks to me like a deeply embedded (in the firmware) bios problem which has yet to be addressed--in the GB portion of the bios, but of course it could be something in the AGESA code, as well. It seems like what might be happening is that tiny residual charges of some kind in the mboard circuitry are accumulating over time until such time as they trip a UL safety feature that soft-bricks the mboard, shutting it down to protect it. Thus, it is true that a simple CMOS battery discharge corrects the problem and the motherboard resumes normal operation. Motherboards today are festooned with circuits designed to shut the system down to protect it, if needed.
My Signature... Windows10x64 Pro v2004, build 21322.1000 AMD 50th Anniversary 5700XT PCIe4 mode Aorus Master x570 Rev 1.0 Bios F32 Corsair HX-850 PSU (72a x1 12v rail) AMD Ryzen 9 3900X RAM 32GB 4x8GB, Patriot Viper Steel @ 3733MHz @1.35v LG MultiDrive DVD writer Boot: Samsung 980 Pro 500GB PCIe4 Samsung 960 EVO NVMe 250GB 2x 1TB WD Blue 7200 rpm ST2000DM SATA 3 2TB ST4000DM004 S3 4TB Wired Ethernet 105Mb/s BenQ EW-3270U 4k, HDR10 monitor
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Like I mentioned in my other topic about trusting your inputs I just gotta say.......why should a user have to worry about the proper way of resurrecting a dead board? M/Bs should not die so easily. Did your technique work for you? Sure it did. TWICE! Once is too many times for a user. Yet you still seem to support Gigabyte/this motherboard even though it's happened to you twice. Come on man. I know you love your board but to support it by overlooking the issues is the definition of fanboiism. The issues with this board is the specific reason I chose another board/manufacturer. I get it you're a power user like I am and like a challenge some time. But most users are not power users.
I do appreciate your tips for resurrecting the board. I do wonder however how many boards/what percentage of those that have failed and RMAd could have been fixed with this procedure? All of them? Most of them? Some of them? And again why are they failing this way to begin with?
Aug 10, 2020 6:17:29 GMT -8 | semuhphor likes this
Like I mentioned in my other topic about trusting your inputs I just gotta say.......why should a user have to worry about the proper way of resurrecting a dead board? M/Bs should not die so easily. Did your technique work for you? Sure it did. TWICE! Once is too many times for a user. Yet you still seem to support Gigabyte/this motherboard even though it's happened to you twice. Come on man. I know you love your board but to support it by overlooking the issues is the definition of fanboiism. :P The issues with this board is the specific reason I chose another board/manufacturer. I get it you're a power user like I am and like a challenge some time. But most users are not power users.
I do appreciate your tips for resurrecting the board. I do wonder however how many boards/what percentage of those that have failed and RMAd could have been fixed with this procedure? All of them? Most of them? Some of them? And again why are they failing this way to begin with?
Still, doing it this way--taking care of the problem myself--is far better than an RMA, imo. The problem has inconvenienced me maybe an hour or so downtime total in the last year, so very little time wasted. You have to remember that Zen2 is a brand-new architecture from AMD, that only shipped a little over a year ago. It's much different from Zen1/+. So...these things take time to iron out, as the number of GB bioses and AMD AGESAs over the last year proves. I know that some people when they buy a product like this expect 100% perfection ROOB. I only wish that was true! The faster and more complex both GPUs and CPUs become, the longer the "teething" time for both in terms of the motherboards to support them, drivers, etc. I expected these inconveniences when I decided to go with Zen 2 at its launch. I went with this motherboard because of the feature set for the money--it still is unmatched today by any other manufacturer, imo.
I doubt very many have tried this fix, of the people who have had the problem--and of that number I can only guess. It isn't exactly logical to think that popping the CMOS battery for a quarter hour would fix what is apparently a completely dead motherboard. It didn't occur to me, until I read that this had worked for other people. And now it has happened twice, both times corrected by the same actions. I really don't care what the problem is with a motherboard, if I can fix it myself without reference to an RMA I'm always ready to do it. Now, if this had happened once a week, or so, it would be a different story, of course. But who knows, maybe F21 has solved the problem...
My Signature... Windows10x64 Pro v2004, build 21322.1000 AMD 50th Anniversary 5700XT PCIe4 mode Aorus Master x570 Rev 1.0 Bios F32 Corsair HX-850 PSU (72a x1 12v rail) AMD Ryzen 9 3900X RAM 32GB 4x8GB, Patriot Viper Steel @ 3733MHz @1.35v LG MultiDrive DVD writer Boot: Samsung 980 Pro 500GB PCIe4 Samsung 960 EVO NVMe 250GB 2x 1TB WD Blue 7200 rpm ST2000DM SATA 3 2TB ST4000DM004 S3 4TB Wired Ethernet 105Mb/s BenQ EW-3270U 4k, HDR10 monitor
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Finally, another update.
I got this late yesterday (8.10.2020) from GB:
Dear customer,
Sorry for the late reply, due to COVID-19 we are experiencing delays. You RMA is in the final stages and will be ship out in the next couple of days. An email will be sent once the process is completed.
Thank you
So I understand the delays. Took 1 day less than three weeks before it reached the "final stages". Maybe I will have it in the next week or so. I will let you know.
WaitC3:
Thank you for your response. I wish I had looked deeper before RMA'ing the board. I really appreciate that you support this board in spite of this issue.
I am interested... what do you do with the system. Are you mainly gaming or do you program, etc.
Thanks for your messages in this thread!
BAMAINARK:
Thanks for your message too! You had some good points, especially about those who are not power users. For most, computers are a utility ... like a washing machine. Turn it on and it cleans rinses and spins. If I bought a washing machine that I had to empty out with a cup twice a year and then clean a motor to get it running, I'd be off-put
I bought this board because of the good things said about it on youtube's Hardware Unboxed. Also Gamer's Nexus uses this board as a test bench for Zen. Both good recommendations.
If I knew about the very-deep reset, I would have done it with my board. Instead, I get to wait 3+ weeks. A half-hour battery removal fix would is undesirable but far more acceptable than 3 weeks+ of RMA.
In the end, I hope GB sees this problem often enough to investigate and maybe fix it in firmware.
Best regards, Bob
My Signature... X570 Aorus Master in NZXT H700i AMD 3900x G.Skill Trident Z RGB 32GB (2 x 16GB) DDR4-3200 Corsair RM850 PSU ASUS ROG GeForce GTX 1080 STRIX 2xSamsumg 970 EVO 1TB NZXT Kraken x62 Cooler
It didn't seem likely to me at first, but he's right--all kinds of system powerup problems can happen with bad DP cables, apparently. I'm going to order a new cable myself, based on the official DP recommendations made in the link above. Wouldn't that be a hoot if it solved the problems?
My Signature... Windows10x64 Pro v2004, build 21322.1000 AMD 50th Anniversary 5700XT PCIe4 mode Aorus Master x570 Rev 1.0 Bios F32 Corsair HX-850 PSU (72a x1 12v rail) AMD Ryzen 9 3900X RAM 32GB 4x8GB, Patriot Viper Steel @ 3733MHz @1.35v LG MultiDrive DVD writer Boot: Samsung 980 Pro 500GB PCIe4 Samsung 960 EVO NVMe 250GB 2x 1TB WD Blue 7200 rpm ST2000DM SATA 3 2TB ST4000DM004 S3 4TB Wired Ethernet 105Mb/s BenQ EW-3270U 4k, HDR10 monitor
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I have a Dec 2019 build Aorus X570 Master. I just noticed it has a different capacitor layout than earlier models. The two that were originally on the right side of the CPU socket are not there on mine. It is still labeled as REV 1_0. I found that they changed the layout, but did not give reasoning.
I have a Dec 2019 build Aorus X570 Master. I just noticed it has a different capacitor layout than earlier models. The two that were originally on the right side of the CPU socket are not there on mine. It is still labeled as REV 1_0. I found that they changed the layout, but did not give reasoning.
<same as other thread...>
I won't know until I get the board back.
If I remember to do so, I'll upload a picture of the board after I get it.
You know, I've been saying I got this in November of last year, but that was an ASUS ROG Strix X470-F Gaming board that is paired with a Ryzen 2600X. I got the Aorus Master in early March of this year, so it only lasted 4 months before *pfft*. Maybe this will be a 1.1 MB.
I will let you all know when I get it back.
My Signature... X570 Aorus Master in NZXT H700i AMD 3900x G.Skill Trident Z RGB 32GB (2 x 16GB) DDR4-3200 Corsair RM850 PSU ASUS ROG GeForce GTX 1080 STRIX 2xSamsumg 970 EVO 1TB NZXT Kraken x62 Cooler
ricks22 wrote: Feb 27, 2021 6:14:43 GMT -8 I have A B550 Pro, Rev 1, with the latest BIOS. I installed G Skill Trident Z Neo. 3600. Turning on XMP, does get me to almost 3600. Level 2 and Level 3 XMP have no effect. Any ideas about what my problem is? I will download the Ryzen DRAM calculator!
yair wrote: Feb 27, 2021 5:12:44 GMT -8 I have a problem booting from usb disdonkey
jozef wrote: Feb 22, 2021 2:03:14 GMT -8 i have a PROBLEM WITH THE Z490 MASTER IT GO,S NO FUIRTHER THAN POST 10 NO BIOS I CAN DO ANY THING I SWAPED MEMORY A NOTHER PSU WHO COULD HELP ME
mahmoud1995 wrote: Feb 21, 2021 15:45:27 GMT -8 Hello!
I have problem with recently bought Gigabyte AC300W Rev.1, I reffer to the LED on this case.
The RGB Logo and lights on the front of the case and on the side were working beautifully in a cyclic manner changing colors smoothly last whole week. The
andreigrum wrote: Feb 18, 2021 8:42:19 GMT -8 Fixed by a Win reinstall to UEFI. Old install was non-UEFI and I guess this was causing the problem. Still since F11 was working this proves there might be an issue with no-UEFI installs on F20 and F30.
andreigrum wrote: Feb 18, 2021 4:03:10 GMT -8 Hi. I got a X570 Aorus Elite. Everyone figured out how to fix MB not turning off on shutdown/Restart if BIOS is grater then F11? I tried all F2x/F3x, same behavior. Even reset btn stops working, so I have to keep Pwr btn pressed 10 sec. Thanks in advance :
overxpg wrote: Feb 16, 2021 20:07:34 GMT -8 Good Night everyone, I have a doubt, I have an X570 Aorus Elite, Ryzen 3800X and 16gb RAM 3600mhz, my motherboard is in the Bios F3, the latest is the F33a, but there are 8 versionsGood Night everyone, I have a doubt, own an X570 Aorus Elite, Ryzen 3800X a
eldio wrote: Feb 16, 2021 5:00:09 GMT -8 Hi, I got a computer at the beginning of the year and it has a B460M DS3H AC-Y1 motherboard. I have been through 3 different companies trying to update bios. they all tell me to come here yet your software won't even recognize it. I am stuck at F1 Bios
grandi wrote: Feb 15, 2021 3:38:57 GMT -8 Habe mainboard z490 aorus pro ax! (Kauf dezember 2020) kann uhrzeit, datum und sonstige einstellungen nicht speichern! am tag darauf sind alle einstellungen wieder weg! (datum, uhrzeit ect...) habe schon die knopfbatterie gewechselt, brachte aber nichts!
amelin00 wrote: Feb 12, 2021 13:20:45 GMT -8 so i have heard that with the new pcie 4.0 gpu´s this will not be a problem?
amelin00 wrote: Feb 12, 2021 13:20:22 GMT -8 I know that you can use the first m.2 slot and still get x16 on the gpu but if i want to use the second m.2 aswell then the gpu will run at x8
amelin00 wrote: Feb 12, 2021 13:20:04 GMT -8 Hi!I was looking to buy the B550 master mobo and i have one question aboute PCIe 4.0 lanes and PCIe 4.0 NVMe
donschuman wrote: Feb 12, 2021 12:38:51 GMT -8 Is there some way I can test to see if my computer is overheating?*
roxxas049 wrote: Feb 11, 2021 18:26:16 GMT -8 What about RGB fusion is not working for you? It works fine for me.
navuho wrote: Feb 11, 2021 8:41:21 GMT -8 When you gonna fix this RGB FUSION 2.0 CRAP?
rrs1947 wrote: Feb 10, 2021 13:01:24 GMT -8 windows 10 gigabyte live update not working
bigdave wrote: Feb 9, 2021 13:16:39 GMT -8 pgoo7, Please start a new thread under the Intel Z490 processors and state your entire system configuration and BIOS level.
pg007 wrote: Feb 8, 2021 23:16:36 GMT -8 Built a PC with Z490 AORUS Elite 1 TB SkHYnix Gold P31 SSD. BIOS detects it as SSD and not as M2. I installed it in M2A slot. Why is it detected as SSD instead of NVMe ? *
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The issues with this board is the specific reason I chose another board/manufacturer. I get it you're a power user like I am and like a challenge some time. But most users are not power users.
