Jan 11, 2021 14:09:53 GMT -8

Reply Quote | Like

	neuralbaby Newbie	Right now I'm Offline I have made 3 posts I joined January 2021		I currently have no messenger contact information filled out.	I currently have no social network information filled out.

HI hey all. I have a X399 Aurus Pro w/ 1900X Threadripper that was working perfectly for 2 months, didnt use it much over the holidays, when I went to turn it on on Friday, nothing happened. As in, press the power button and NOTHING. I have a EVGA 1600W PSUe top (Platinum) on it, but I bought a smaller PSU (700W) just in case. also nothing. I dont do overclocking (other than using XMP1.0 profile for ram) so I dont think that would be the cause.

When I flip the power switch on the PSU, the motherboard LED (the one w/ Auros logo) blinks once. when i press the power button , nothing happens. I also tried pressing the "PWR" switch on the mobo itself, and still nothing. I stripped down the machine to minimal and still nothing. Removed even the CPU and still nothing. CPU socket looked good (no bent pins, etc.). Again, the system was working great until it suddenly wouldnt turn on anymore. I didnt zap it with static as far as I know.

I had a Bluetooth dongle on the top USB ports (Design 7 XL case) that was lit (it used to stay lit even when machine is turned off). When I pressed the power button on, it turned off, never to turn on again. There wasn't a static discharge when turning the power button on, so... not sure what it could be. Doesnt seem to have any power flowing thru any ports

So, again, nothing lights up when I press the power button. I tried the PSU jumper test, and both boxes pass (my existing 1600W one and the brand new one I bought 700W). When I flip the switch on the PSU, fans DO NOT spin up on the PSU, and the mobo LED flickers once. and that's it. No POST, etc. the diagnostic LED doesnt turn on either, it's just "off".

- Do you think its the motherboard at this point? (i.e. rather than PSU)
- Are the diagnostic LEDs (the number ones) supposed to light up , even if CPU not plugged in? I was hoping for some sign of life when "power button" is pressed on the mobo.

I can't imagine two PSUs being dead (probability wise). Waiting to hear back from eSupport. Really annoyed. this was expensive build, and I have work to do on this machine. SHould I just RMA/warranty claim at this point? I am fighting the temptation to buy another board.

Thanks for your help!!!

Jan 15, 2021 22:45:57 GMT -8

Reply Quote | Like

	wizard Newbie	Right now I'm Offline I have made 13 posts I joined January 2021 I've received 2 likes		I currently have no messenger contact information filled out.	I currently have no social network information filled out.

Sounds very similar to what has happened to my TRX40 DESINARE model. I, like you thought the PSU had gone South and replaced a perfectly good PSU with another. I then replaced the MB. In my case turning off the machine is literally sort of "permanent" I can only suggest what got my system to reboot as crazy as it may sound.

Try pulling the A/C power and then removing the CMOS battery.
Next hold down the power switch and it will bleed off any left over current stored in the board. If yours is like mine, you will see all of the lights that should stay lit while powered down light up and then die off. Once this happens you are good to go, reinstall the CMOS battery and plug the power back in and you should be greeted with a working machine again. You just can't power it off.

Typing this for real is whimsical as I would say someone lost their mind thinking you would have to go through such a procedure to just get your PC to restart/POST again, but that is what I am dealing with. My current solution is to let the machine sleep and to do periodic restarts. It does OK as long as you don't give it the power off command.- I tested this by running in a CMD prompt shutdown /s and that had the same effect of "breaking" the machine until going through the procedure outlined above.

Hope this helps get you back up and running. I am trying to work with Gigabyte on this problem but have had no word from them yet.

My Signature...

GIGABYTE TRX40 DEESIGNARE rev (1.1)
AMD Ryzen Threadripper 3970X
256GB Corsair Vengeance LPX DDR4 RAM 3200MHz
Nvidia Geforce 2080 ti GFX card
SABRANT NVMe 4.0 2TB SSD Boot Drive

Jan 16, 2021 12:58:11 GMT -8

Reply Quote | Like

	neuralbaby Newbie	Right now I'm Offline I have made 3 posts I joined January 2021		I currently have no messenger contact information filled out.	I currently have no social network information filled out.

wizard Ok, that just sounds insane. That said, I did notice when I reseated the CPU a few days later I got the board to light up again, and then the Aorus Logo LED flickers more and more quickly.. like it's "charging up". mind up, this is just when i flip the PSU switch from off to on. If I press "power button" on Mobo or PC Case, the Aorus LED shuts off immediately, never to come back on again. I havent tried removing the CMOS battery... i guess I could try that, but I am annoyed/tired of putting together and apart this machine so many times now.

Why not send in for RMA? I myself am tempted to just say , "F this!" and just buy another board. Time is money, after all. (Then again, I dont really want to pay for another board at this time). I got my RMA approved, so may just send in and see if they can figure it out

Jan 16, 2021 22:49:04 GMT -8

Reply Quote | Like

	tived Newbie	Right now I'm Offline I have made 33 posts I joined November 2020 I've received 2 likes		I currently have no messenger contact information filled out.	I currently have no social network information filled out.

Hi,

sorry to hear, have you moved the system at all? Has anything inside the case moved, it sounds like the cpu needs to be re-seated as well as your cooling, perhaps over tighten?

at least that is what I did for a similar scenario I had late last year

cmos battery could be dead...I am getting desperate here to help

i find the current generation computers have become more sensitive a bit like the current generation of youth :-/

You may have offended it by not using it lol 😂 (sorry) it’s one of those days!

good luck

My Signature...

TRX40 Designare rev 1.0 - CPU 3960x
Alphacool 2x Eisbaer Extreme 280 Black Edition - Optimus Absolute Threadripper CPU block.
Fractal Design Define 7 XL case
4x32GB Ripjaws 3200
ASUS RTX-2070 Super Dual OC
RAID-0 NVME PCIe Gen 4 - 6xdisks
2x AIC cards (working on filling them up ;-) )

Jan 25, 2021 12:03:35 GMT -8

Reply Quote | Like

	neuralbaby Newbie	Right now I'm Offline I have made 3 posts I joined January 2021		I currently have no messenger contact information filled out.	I currently have no social network information filled out.

update: i sent the board in for an RMA. it finally arrived there (CA) today according to UPS. I also just heard back from Gigabyte support, some 18 calendar days after my original support ticket submission. Yikes. Anyway, I hope to get a working board back soon... maybe another 2 weeks?

gabeomatic wrote: Mar 3, 2021 18:28:57 GMT -8
If anyone can chime in and give me some ram OC tips in my thread I'd really appreciate it! forum.gigabyte.us/thread/11741/z390m-gaming-hynix-3600mhz-tuning

hardcoregames wrote: Mar 3, 2021 11:19:08 GMT -8
Anybody running into PSU issues? www.hardcoregames.ca/2021/03/03/gigabyte-gp-p850gm-psu-failures/

greggg wrote: Mar 3, 2021 11:03:15 GMT -8
I can't get gigabyte warranty service to respond to an RMA. Keep getting an error message saying 'server error. Please try again later. I have been trying since last November. Anyone else have this problem?

squallrinoa89 wrote: Mar 1, 2021 10:45:03 GMT -8
You hook the fans to the CPU header... Should be fine. I have a X73 and works fine on my Pro Wifi

reddorki wrote: Mar 1, 2021 4:06:13 GMT -8
ricks22: Seems all AMD based motherboards of Gigabyte suffer from the same issue. Has 3 of them, AB350 Gaming 3, X470 Aorus Gaming Ultra and a X570 Aorus Ultra. None of them is hitting the rated XMP values of the memory. *

ironlump wrote: Feb 28, 2021 3:37:41 GMT -8
So I have an X570 Pro Wifi and AMD Ryzen7 5800X.... this will not work at the moment?

jeerus wrote: Feb 27, 2021 14:44:40 GMT -8
Someone knows how to disable cpu fan control, installed a NZXT Kraken today but it's making grinding noise because the Mobo isnt giving enough speed / voltage

ricks22 wrote: Feb 27, 2021 6:14:43 GMT -8
I have A B550 Pro, Rev 1, with the latest BIOS. I installed G Skill Trident Z Neo. 3600. Turning on XMP, does get me to almost 3600. Level 2 and Level 3 XMP have no effect. Any ideas about what my problem is? I will download the Ryzen DRAM calculator!

yair wrote: Feb 27, 2021 5:12:44 GMT -8
I have a problem booting from usb disdonkey

xavdeman wrote: Feb 22, 2021 11:26:47 GMT -8
someone from Realtek actually replied to a support ticket and is asking for Wireshark captures:
forum-en.msi.com/index.php?threads/realtek-pcie-2-5gbe-family-controller-resetting.345823/page-11#post-2041042

jozef wrote: Feb 22, 2021 2:03:14 GMT -8
i have a PROBLEM WITH THE Z490 MASTER IT GO,S NO FUIRTHER THAN POST 10 NO BIOS I CAN DO ANY THING I SWAPED MEMORY A NOTHER PSU WHO COULD HELP ME

mahmoud1995 wrote: Feb 21, 2021 15:45:27 GMT -8
Hello!

I have problem with recently bought Gigabyte AC300W Rev.1, I reffer to the LED on this case.

The RGB Logo and lights on the front of the case and on the side were working beautifully in a cyclic manner changing colors smoothly last whole week. The

balders wrote: Feb 18, 2021 18:48:33 GMT -8
Gigabyte has pulled F13a from www.gigabyte.com/Motherboard/B550I-AORUS-PRO-AX-rev-10/support#support-dl-bios

andreigrum wrote: Feb 18, 2021 8:42:19 GMT -8
Fixed by a Win reinstall to UEFI. Old install was non-UEFI and I guess this was causing the problem. Still since F11 was working this proves there might be an issue with no-UEFI installs on F20 and F30.

andreigrum wrote: Feb 18, 2021 4:03:10 GMT -8
Hi. I got a X570 Aorus Elite. Everyone figured out how to fix MB not turning off on shutdown/Restart if BIOS is grater then F11? I tried all F2x/F3x, same behavior. Even reset btn stops working, so I have to keep Pwr btn pressed 10 sec. Thanks in advance :

overxpg wrote: Feb 16, 2021 20:07:34 GMT -8
Good Night everyone, I have a doubt, I have an X570 Aorus Elite, Ryzen 3800X and 16gb RAM 3600mhz, my motherboard is in the Bios F3, the latest is the F33a, but there are 8 versionsGood Night everyone, I have a doubt, own an X570 Aorus Elite, Ryzen 3800X a

eldio wrote: Feb 16, 2021 5:00:09 GMT -8
Hi, I got a computer at the beginning of the year and it has a B460M DS3H AC-Y1 motherboard. I have been through 3 different companies trying to update bios. they all tell me to come here yet your software won't even recognize it. I am stuck at F1 Bios

grandi wrote: Feb 15, 2021 3:38:57 GMT -8
Habe mainboard z490 aorus pro ax! (Kauf dezember 2020) kann uhrzeit, datum und sonstige einstellungen nicht speichern! am tag darauf sind alle einstellungen wieder weg! (datum, uhrzeit ect...) habe schon die knopfbatterie gewechselt, brachte aber nichts!

amelin00 wrote: Feb 12, 2021 13:20:45 GMT -8
so i have heard that with the new pcie 4.0 gpu´s this will not be a problem?

amelin00 wrote: Feb 12, 2021 13:20:22 GMT -8
I know that you can use the first m.2 slot and still get x16 on the gpu but if i want to use the second m.2 aswell then the gpu will run at x8